Susquehanna Growth Hacks – Boosting Revenue Growth By Scaling Customer Success
We are pleased to share with you our growth hack on scaling customer success. This guide answers questions such as:
- What is customer success?
- Why does customer success matter?
- What is a Customer Success Manager (CSM) responsible for?
- How do I measure customer health?
- How does Account Management (AM) fit in?
- How should I compensate CSMs and AMs?
- What does the CS engagement process look like?
- How should I mature my customer success function?
- How should I adapt my strategy in SMB vs. Enterprise?
- Where do I start?
If you apply best practices or implement processes in this growth hack, let us know! We look forward to hearing your feedback.