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Boosting Revenue Growth By Scaling Customer Success

We collected best practices from top leaders in our portfolio on boosting revenue and retention through customer success. Topics covered include:

  • What is customer success?
  • Why does customer success matter?
  • What is a Customer Success Manager (CSM) responsible for?
  • How do I measure customer health?
  • How does Account Management (AM) fit in?
  • How should I compensate CSMs and AMs?
  • What does the CS engagement process look like?
  • How should I mature my customer success function?
  • How should I adapt my strategy in SMB vs. Enterprise?
  • Where do I start?

If you apply best practices or implement processes in this growth hack, let us know! We look forward to hearing your feedback.

MEET THE TEAM BEHIND SUSQUEHANNA’S
FOUNDER-CENTRIC SUCCESS STORIES