Boosting Revenue Growth By Scaling Customer Success

We collected best practices from top leaders in our portfolio on boosting revenue and retention through customer success. Topics covered include:

• What is customer success?
• Why does customer success matter?
• What is a Customer Success Manager (CSM) responsible for?
• How do I measure customer health?
• How does Account Management (AM) fit in?
• How should I compensate CSMs and AMs?
• What does the CS engagement process look like?
• How should I mature my customer success function?
• How should I adapt my strategy in SMB vs. Enterprise?
• Where do I start?

If you apply best practices or implement processes in this growth hack, let us know! We look forward to hearing your feedback.